Privacy Policy

Bones & Harmony

Last updated:

G’day from Bones & Harmony!

At Bones & Harmony (ABN: 52 684 949 451), we care about your trust and your pup’s happiness. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book services, or make payments with us. We’ve kept it friendly and easy to understand because privacy shouldn’t be confusing.

What we collect

  • Contact details: name, email address, phone number.
  • Payment information (processed securely by our payment providers).
  • Your dog’s details: breed, age, behaviour notes, and booking preferences.
  • Booking information and communication history.
  • Website data (e.g. cookies, analytics, IP address) to help improve your experience.

Why we collect it

  • To book and manage your appointments (via ProPet).
  • To process secure payments (via Stripe and Pay Advantage).
  • To send confirmations, updates, and service reminders.
  • To share offers and updates (only if you’ve opted in).
  • To improve our website, services, and customer support.
We never sell your information.

Who has access & where we store it

We look after your information with care. Here’s how it’s handled:
  • Website hosting: Hosted by Hostinger on secure servers (primarily in Australia, with global infrastructure as applicable).
  • Bookings: Managed with ProPet, which securely stores data on servers in Canada and/or the United States.
  • Payments: Processed by Stripe and Pay Advantage, which may store your details in the United States.
We work only with providers who meet strong security standards (like PCI DSS for payment data). Even when data travels overseas, we take steps to ensure it’s handled safely and in line with Australian privacy rules.

How we keep it secure

  • SSL encryption on our website.
  • Secure servers, access controls, and staff confidentiality practices.
  • Trusted third-party providers with recognised security certifications.
  • Access limited only to team members who need it to do their job.

Your Rights

You’re in control of your information. You can:
  • Access the personal information we hold about you.
  • Correct inaccurate or outdated information.
  • Opt out of marketing at any time (unsubscribe link or by contacting us).
  • Complain if you’re worried about how we handle your information. We’ll do our best to fix it quickly.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au

Cookies & Analytics

Our website uses cookies (small files that help the site work better) and analytics tools to understand how visitors use our site, so we can keep things running smoothly and improve your experience. You can disable cookies in your browser settings if you prefer, though some features may not work as intended.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. When we do, we’ll post the new version here and update the “Last updated” date at the top.